Frequently Asked Questions

All linen is provided in the apartments, and all of our apartments come fully equipped with laundry facilities for your use during your stay. Should you require extra linen or amenities during your stay, we can arrange this for an additional charge.

Pool towels can be hired for $3 per stay.

Our apartments are not serviced daily as we are self-contained apartments, bookings of 8 nights or more receive a mid-stay service. If you do wish to have a daily service it can be arranged for a fee.

Most apartments in in Catalina have air-conditioning throughout, except for a few, which have air-conditioned master bedrooms and/or living areas only, and ceiling fans in the other rooms.

Yes, we do, cot hire prices are $15 per night.

Our highchair hire prices are $5 per night.

Please be sure to notify our staff of your cot requirements at the time of making your booking. We arrange the cots through an external hire company, so if you need to change your requirements, please notify us within 24 hours of your arrival.

We are a non-smoking property. We ask guests to refrain from smoking in all areas, including apartments, balconies and common areas. Please note that evidence of smoking inside apartments will incur a cleaning fee, payable by the guest.

As we are self-contained apartments, a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished during the stay.

On the day of arrival, a $200 security deposit will be held on your card. This will show as a pending charge on your bank statement. The pending charge will be released automatically 24 hours after checkout. Your card will only be charged in case of damages or missed charges identified post-checkout. Once the pending charge is released, it will simply disappear from your bank statement – you will not see a refund.

We accept Mastercard & Visa payments.

We will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.

No animals of any kind are permitted in the complex without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

Catalina Resort accepts guide, hearing, and/or assistance dogs in accordance with both the Guide, Hearing and Assistance Dogs Act 2009 and Anti-Discrimination Act 1991. All certified animals must display the Queensland Government-approved patch on their coat or harness, in addition to a copy of the Handler Identity Card being provided prior to check-in. The ID presented on the Handler Identity Card must match the handler onsite. Failure to meet the above requirements will result in pets being excluded from the property. For the purpose of this policy, therapy and emotional support pets are not permitted on the property.

Guide, hearing or assistance dogs may be vacated from the Resort if that animal’s behaviour poses a direct threat to the health or safety of others. Catalina Resort accepts no responsibility for approved guide, hearing, and/or assistance dogs.

No, we do not accept Schoolies bookings. Our property does not have the policies, procedures, or resources in place to meet the unique needs of Schoolies groups.

Parties/functions are not permitted at the Catalina Resort and all family celebrations must cease by 10pm. A maximum of 10 people is allowed in any apartment at one time (this includes children & infants). 

If there is any breach of this policy, an excess cleaning fee will be applied.

Check-out time is 10.00am.

All late check-out requests must be pre-arranged and approved with reception, as they are based on availability. Please note that this has an additional fee.

Monday – Friday: 8.30am – 5pm
Saturday: 9am – 3pm
Sunday & Public Holidays: 9am – 12pm

If you are arriving outside of reception hours, please contact Reception at least 24 hours prior to arrival.

As per Queensland Fire Regulations:

• Studio Apartment – 2 persons
• One Bedroom Apartment – 3 persons
• Two Bedroom Apartment – 5 persons
• Three Bedroom Apartment – 7 persons
• Three Bedroom Premium Ocean View – 8 persons
• Three Bedroom Penthouse – 8 persons

Children aged 0-2 are included in the price if using existing bedding. Please note we do have cots available to hire for an additional charge. Children aged 3 years+ are at adult rates.

Yes, you’re welcome to request a particular view or apartment level when booking. While we’ll always do our best to accommodate requests, they are subject to availability and cannot be guaranteed.

Yes, we do have a luggage room available so that you can leave your bags on arrival or departure.

We have a range of optional extras available to make your stay even more enjoyable.

Airport Transfers

One Way Airport Transfer (1 to 4 people) | $60
→ From Sunshine Coast Airport to Catalina Resort

Return Airport Transfer (1 to 4 people) | $100
→ From Sunshine Coast Airport to Catalina Resort and return

Return Airport Transfer (5 to 7 people) | $150
→ From Sunshine Coast Airport to Catalina Resort and return

A minimum of 72 hours’ notice is required. Please include your flight details in the Additional Information section when making your booking.

Wine & Chocolate

Add a special touch to your stay with our wine and chocolate extra. Choose from red, white or sparkling wine, paired with delicious chocolates.

Murray’s Café Voucher | $15
→ Purchase a $20 food voucher and receive a Buy One Get One Half Price beverage offer at Murray’s Café for just $15.

All extras can be added to your booking prior to arrival and are subject to availability.

Yes! Catalina Resort is conveniently located near several supermarkets, including Coles, Woolworths, and IGA, making it easy to stock up on groceries during your stay.

Yes, one secure undercover parking space is available to guests per apartment.

Please note that Tower I has a height restriction of 2m and Tower II has a height restriction of 1.9m. 

Yes, Catalina Apartments have 1 heated outdoor pool area and 1 children’s wading area. 
Tower II has 1 heated outdoor pool.

Yes, you will find the tennis court located in Catalina Apartments. For equipment, please see Reception.

There is FREE table tennis for guests’ use in the games room, and a pool table which costs $3 per game (coins required).

Yes, there is an undercover BBQ and entertainment area available for guest use, in each tower.

Yes, we have elevators in both towers. 

No, unfortunately we do not have facilities for charging electric vehicles.

We offer airport transfers through 4 U Transfers. Please note that transfers require at least 72 hours notice to book.

Pricing:

• 1–4 people: $100 return | $60 one-way
• 5–7 people: $150 return

When booking your accommodation, please add your flight details in the ‘Additional Information’ section so we can arrange your transfer.

We will gladly book your ticket for any attraction, tour, adventure, transfer, or entertainment – and we will help you plan your stay so you can get the most from your Sunshine Coast stay. 

Yes, Maroochydore Beach is generally safe for swimming, with patrolled areas during peak times. We always recommend swimming between the flags and following local safety signs. Keep an eye on children and weaker swimmers, and be aware of tides and surf conditions.