Terms & Conditions
When you book with us, the following terms & conditions apply:
1. Age
You must be at least 18 years of age to make a booking of any accommodation. There must be an accompanying adult staying per apartment if all guests are under the age of 18.
2. Changes to Bookings
Any changes to a reservation must be submitted to Catalina Resort in writing. Amendments will be subject to the terms, notice periods and any applicable charges in accordance with the property’s cancellation policy. If you have checked in and choose to vacate the apartment prior to the confirmed departure date, no refund will be issued.
3. Group Bookings
All Group Bookings are subject to our ‘Group Booking Terms & Conditions’, which are available upon request.
4. Arrivals & Departures
Check in is from 2.00 pm & check out is by 10.00 am. Requests outside these times may incur fees.
5. Requirements Upon Check-In
You will be required to provide a credit card imprint at check-in to cover incidental charges (credit card must be valid and belong to the person who is registering).
The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, we will ask you to provide a photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
6. Non-Smoking
We are a non-smoking property; this includes vapes and e-cigarettes. We ask guests to refrain from smoking in all areas, including apartments and common areas. Please note that evidence of smoking inside apartments will incur a cleaning fee, payable by the guest.
7. Mid-Week Service
A mid-week service is provided for bookings of 8 nights or more.
8. Copyright
Images and content on the website may not be copied, saved or used in any format unless written permission is granted.
9. Force Majeure
We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.
10. Child Policy
Children aged 0-2 years are free of charge using existing bedding (rollaway/sofa is not existing bedding). Cot hire is available at an additional charge. Must pre-advise resort prior to arrival. Adult rate applies for children aged 3-14 years.
11. Pet Policy
No animals of any kind are permitted in the complex without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.
Catalina Resort accepts guide, hearing, and/or assistance dogs in accordance with both the Guide, Hearing and Assistance Dogs Act 2009 and Anti-Discrimination Act 1991. All certified animals must display the Queensland Government-approved patch on their coat or harness, in addition to a copy of the Handler Identity Card being provided prior to check-in. The ID presented on the Handler Identity Card must match the handler onsite. Failure to meet the above requirements will result in pets being excluded from the property. For the purpose of this policy, therapy and emotional support pets are not permitted on the property.
Guide, hearing or assistance dogs may be vacated from the property if that animal’s behaviour poses a direct threat to the health or safety of others. Catalina Resort accepts no responsibility for approved guide, hearing, and/or assistance dogs.
12. No Party Policy
Catalina Resort has a strict “No Party Policy”. Parties/functions are not permitted at the Catalina Resort, and all family celebrations must cease by 10pm.
13. Schoolies Policy
We do not accept Schoolies bookings. Our property does not have the policies, procedures, or resources in place to meet the unique needs of Schoolies groups
14. Security
All keys/swipes to the premises are not to be given or lent to any person/s residing within the building. These access keys/swipes are uniquely coded to each room and are traceable (regarding doors opened) if required. If a key/swipe is lost or stolen, this must be reported to the Reception/Management as soon as possible.
Cancellation Policy
If your booking is cancelled up to 7 days prior to arrival in low or mid season, or 30 days prior to arrival in high season, no fee will be charged. If your booking is cancelled within 7 days prior to arrival in low or mid season, or 30 days in high season or in the case of a no show, the total price of the reservations will be charged.
LOW / MID SEASON: If booking is cancelled or modified up to 7 days prior to arrival no fee will be charged. If cancelled later or in case of a no-show, the total price of the reservation will be charged.
HIGH SEASON: If booking is cancelled or modified up to 30 days prior to arrival no fee will be charged. If cancelled later or in case of a no-show, the total price of the reservation will be charged.
SEASONAL DATES:
- High Season Dates: 19/12/26 – 09/01/27, 25/03/27 – 28/03/27, 18/12/27 – 08/01/28
- Low / Mid Season Dates: All other dates
If booking dates cross seasons, the most restrictive policy will apply to the booking.
Any amendments to existing reservations, no fees will apply, however the new total price of the reservation will apply.
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
If you have checked in and choose to vacate the apartment prior to the confirmed departure date, no refund will be issued.
Payment Policy
LOW/MID SEASON: No deposit will be charged at the time of booking. The total price of the reservation will be charged 7 days prior to arrival.
HIGH SEASON: No deposit will be charged at the time of booking. The total price of the reservation will be charged 30 days prior to arrival.
SEASONAL DATES:
- High Season Dates: 19/12/26 – 09/01/27, 25/03/27 – 28/03/27, 18/12/27 – 08/01/28
- Low / Mid Season Dates: All other dates
If booking dates cross seasons, the most restrictive policy will apply to the booking.
A pre-authorisation security bond of $200.00 will be charged on the morning of arrival.
